Microsoft is facing fresh criticism over its handling of user accounts after another customer claimed the company permanently deleted their Microsoft account.

Streamer Joshua Khane shared the situation on X, claiming Microsoft deleted both his account and associated OneDrive storage even after confirming he was the account’s owner and that it had been compromised.

In the post, he wrote: “Microsoft deleted my account and OneDrive!!?? After acknowledging that I’m the owner of the account and that it was compromised? 25 f****** years of data, thousands of euros spent on games?? My son’s baby pictures? gone.”

He continued: “All because Microsoft couldn’t bring back a compromised account?? One of the biggest companies ever couldn’t do that, so they just deleted that s*** like it was nothing?? F****** shame on you!!”

  • Rai@lemmy.dbzer0.com
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    4 days ago

    This is insane bullshit on Microsoft’s part for sure

    …buuuuuuuut

    Storing your most important, irreplaceable pictures on someone else’s computer ONLY, with no control over them? That’s an insane practice.

    • WhyJiffie@sh.itjust.works
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      1 day ago

      Storing your most important, irreplaceable pictures on someone else’s computer ONLY, with no control over them? That’s an insane practice.

      But it’s SOOOOOO convenient! I deserve the convenience! take my money, take my data, I am no weirdo and I need no privacy, just let me have convenience without having to think through anything at all!

    • 4am@lemmy.zip
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      4 days ago

      It’s probably also on his computer, but now inaccessible without the Microsoft account that contains the bitlocker key for that data

      You know, like how fucking ransomware works

    • BeBopALouie@lemmy.ca
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      4 days ago

      When this all started all those years ago, I said to myself I’m not gonna trust any corporation to any of my stuff without a copy. Always used backup CD’s and hard drives, etc.

    • SpikesOtherDog@ani.social
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      4 days ago

      It’s advertised as cloud storage and incredibly dependable. It business leaders tell people that the cloud is the best because they use it. What they fail to tell you is that you don’t meyet to them and they will delete you for any reason.

      • Rai@lemmy.dbzer0.com
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        4 days ago

        The advertising is really gross, and so is the required account, one drive on by default, all of it is gross. Someone posted a link to a Nexus interview I’m watching now where folks who have windows installed with a Microsoft account have had their account hax’d and bitlocker enabled on their machine (in all of its backdoored “security” glory) and a pin put on their machine from a threat actor. Insanity! Ain’t no way I’m goin near that

    • mythWizard@slrpnk.net
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      4 days ago

      Unfortunately, Microsoft is making it more and more difficult to actually save things to your local devices. OneDrive went from being just convenient cloud backup to “oh we’re your hard drive now”

    • ranzispa@mander.xyz
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      4 days ago

      If it worked properly I would have no problem telling people to do that. You may show people how to back up to a hard disk, but they’ll likely not do it. A service that does the backup automatically without the user having to do anything is very useful.

      The problem is that it doesn’t work properly.

      • Zarobi@aussie.zone
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        4 days ago

        The answer is DropBox with full sync. I have an actual folder on my PC with all my data on it, plus it’s backed up to the cloud with version control, plus accessible from my phone (or any operating system) in a pinch. Not a shill but I’ve been using DropBox for actual decades even on Linux and never had a single issue.

          • Zarobi@aussie.zone
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            3 days ago

            The difference is that Dropbox has never suddenly changed the entire way that my file storage works, and doesn’t randomly unset my preferences during mandatory updates, and doesn’t impose itself upon my workflow at every opportunity. It’s worked the exact same way as when I started using it. When I want something backed up to cloud, I put it in the backup directory.

            I only mentioned full sync at all because it’s an option on Windows to make it work the way OneDrive does by default, where it doesn’t download the files to your PC. Not sure why you’d want that though.

            • GoatSynagogue@lemmy.world
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              2 days ago

              You’d want that when you have more onedrive storage filled up than you have storage space on your device. I’ve got 2TB+ in onedrive, but have multiple Windows machines where I don’t have 2TB of space to download all that, nor do I want it to be downloaded.

              • Zarobi@aussie.zone
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                2 days ago

                That makes sense. I can’t imagine what kind of stuff you’d back up that has so much storage needs though. My use case is I have 1 main PC at all times, I don’t even have 2 computers, and my phone. I want everything locally on my PC in case DropBox dies, and I want it on the cloud in case my PC dies. I only really use like 10GB of storage, and only that much because I put all my music on there too

                • GoatSynagogue@lemmy.world
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                  2 days ago

                  Mostly 50+ years of family photos and home videos, from converted VHS tapes, to thousands of 4K60 HDR videos.

                  I have it all on my RAID DAS, but I also have it on no less than 3 cloud backup services. With the cost of local storage these days I trust my cloud backups a lot more than local.

  • Kokesh@lemmy.world
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    4 days ago

    My wife’s Facebook account of many years got somehow hacked, at like 3am our time, don’t know how, she has an iPhone with 2FA but enabled. First she got an email at that time informing her that the account is disabled and she needs to log in and prove her identity. It got followed by another email maybe 1hr later, that the account got permanently banned. When we woke up, we tried to.log in, but were informed that it is no longer possible. So we appealed to FB email suggested by FB help forums, that you should write for an appeal against their decision. As expected, never got any reply. Those fuckers took down also her business page, as it was connected to her account. About a year after w decided, that she’ll make another account. It went fine, at one point they required her to send photos of her id. Instead of confirming her account she got banned directly again, with the page saying something about her not being eligible for FB account. Seriously, fuck that whole shit site, I hope someone takes Zuckerberg out.

  • EastofEdson@lemmy.ca
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    4 days ago

    Shame on Microsoft for being a shit company.

    However, I don’t recommend backing up to OneDrive, but if you must, you should encrypt on your local machine first. Also, keep a physical backup. Current situation not withstanding, external SSDs are reasonably cheap.

    • WhyJiffie@sh.itjust.works
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      24 hours ago

      I wouldn’t buy an SSD for storage like that. It’s more expensive than a hard drive, for being faster, but this is not your OS drive, you don’t need that added performance. hard drives are plenty fast when you are just using it casually, without your operating system and various installed programs actively using it for lots of random reads. they are capable of 100 MB/s reads and writes, as fast but often faster than a gigabit internet connection, which is the maximum a common computer can handle. unless you got a HDD with SMR tech, which will become slower when used as an IT pro, but unless you use it in an array or you write extreme amounts to it at once, it’s not going to be a problem.

      Besides, SSDs also lose their data quicker when left unpowered for a long time. I really think they are a bad, ill-considered choice for that task. a choice driven by adverts.

      • EastofEdson@lemmy.ca
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        3 days ago

        I believe that was the advice in the early SSD days, and likely still applies for high write commercial environments.

        However, modem SSDs are fine when used in a typical home lab set up.

        Correct me if I’m wrong, but that’s my understanding.

        • GoatSynagogue@lemmy.world
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          2 days ago

          Nah, still shouldn’t use them for anything other than backups that you need to access frequently, and that’s only cause their speeds make that better. SSDs don’t like sitting around not being used, and can just drop dead at any time, whereas HDDs generally will show signs of failure long before they actually die.