Microsoft is facing fresh criticism over its handling of user accounts after another customer claimed the company permanently deleted their Microsoft account.

Streamer Joshua Khane shared the situation on X, claiming Microsoft deleted both his account and associated OneDrive storage even after confirming he was the account’s owner and that it had been compromised.

In the post, he wrote: “Microsoft deleted my account and OneDrive!!?? After acknowledging that I’m the owner of the account and that it was compromised? 25 f****** years of data, thousands of euros spent on games?? My son’s baby pictures? gone.”

He continued: “All because Microsoft couldn’t bring back a compromised account?? One of the biggest companies ever couldn’t do that, so they just deleted that s*** like it was nothing?? F****** shame on you!!”

  • ranzispa@mander.xyz
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    5 days ago

    If it worked properly I would have no problem telling people to do that. You may show people how to back up to a hard disk, but they’ll likely not do it. A service that does the backup automatically without the user having to do anything is very useful.

    The problem is that it doesn’t work properly.

    • Zarobi@aussie.zone
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      5 days ago

      The answer is DropBox with full sync. I have an actual folder on my PC with all my data on it, plus it’s backed up to the cloud with version control, plus accessible from my phone (or any operating system) in a pinch. Not a shill but I’ve been using DropBox for actual decades even on Linux and never had a single issue.

        • Zarobi@aussie.zone
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          4 days ago

          The difference is that Dropbox has never suddenly changed the entire way that my file storage works, and doesn’t randomly unset my preferences during mandatory updates, and doesn’t impose itself upon my workflow at every opportunity. It’s worked the exact same way as when I started using it. When I want something backed up to cloud, I put it in the backup directory.

          I only mentioned full sync at all because it’s an option on Windows to make it work the way OneDrive does by default, where it doesn’t download the files to your PC. Not sure why you’d want that though.

          • GoatSynagogue@lemmy.world
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            3 days ago

            You’d want that when you have more onedrive storage filled up than you have storage space on your device. I’ve got 2TB+ in onedrive, but have multiple Windows machines where I don’t have 2TB of space to download all that, nor do I want it to be downloaded.

            • Zarobi@aussie.zone
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              3 days ago

              That makes sense. I can’t imagine what kind of stuff you’d back up that has so much storage needs though. My use case is I have 1 main PC at all times, I don’t even have 2 computers, and my phone. I want everything locally on my PC in case DropBox dies, and I want it on the cloud in case my PC dies. I only really use like 10GB of storage, and only that much because I put all my music on there too

              • GoatSynagogue@lemmy.world
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                3 days ago

                Mostly 50+ years of family photos and home videos, from converted VHS tapes, to thousands of 4K60 HDR videos.

                I have it all on my RAID DAS, but I also have it on no less than 3 cloud backup services. With the cost of local storage these days I trust my cloud backups a lot more than local.

                • Zarobi@aussie.zone
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                  3 days ago

                  I made the mistake of using Google Photos before they became evil, and now I have a huge job on my to-do list to migrate all those photos

                  (—_—;)

                  • GoatSynagogue@lemmy.world
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                    2 days ago

                    Yeh google photos is one of my backups, and I do hope they one day make a better way to export everything because as it is you lose all of the metadata on every photo/video, which is terrible for archiving photos.

                    It sucks cause google photos is without doubt the absolute best photo/video manager on the planet.