Saying “that sucks” is probably fine to say but it’s not my first choice.
Really the best thing you can do is show that you’re listening while they open up. I interpret that as listening mostly and making brief comments (something you can say in 5 seconds) relevant to their story.
Guess that’s basically point 3 in more detail.
The practical stuff is cool too. It shows you care
Saying “that sucks” is probably fine to say but it’s not my first choice.
Really the best thing you can do is show that you’re listening while they open up. I interpret that as listening mostly and making brief comments (something you can say in 5 seconds) relevant to their story.
Guess that’s basically point 3 in more detail.
The practical stuff is cool too. It shows you care