No sales job ever paid per time spent on phone
Anon is trying to be wholesome but has to forge reality in this fucked up world
Spent nearly 10 years working call center jobs, every single one of them had QA people listening to random calls and grading them. If you didn’t stick to the script or try to sell the thing or whatever it was, you’d get a failing grade on the call. Enough of those and you’re gone.
You’re also graded on how long each call takes based on a metric called “Average Handle Time” or AHT which was set by the client based on whatever fucking fantasy they had about how long each call should take.
Fun fact, some contracts I worked on had an AHT requirement that was lower than the amount of time it would take to go through all of their required scripted sales pitches without even addressing the reason for the call. It was literally impossible to get full marks because you either had to skip most of their required scripts, not help the customer, or have the call run long.
what the panopticon hell batman. that would destroy my mental health so fucking fast.
I worked at three call centers over two years. It was the longest two years of my life and it took years to recover. I was once written up for “lying to a customer” because I confirmed something I knew personally to be true but my employer hadn’t included in our scripts. It’s like being in a cult.
Yes, it absolutely does.
I used to do some operator work for a major UK telecoms firm.
Because it was free, you had all sorts of people phoning it. A good chunk of them were just old folk who were lonely and just wanted someone to speak to.
It was nice. Some of us had additional roles too and we were generally left alone if there was nothing else to do, so it was nice talking about people’s families and interests, and hearing their voices brighten over the course of five or ten minutes.
Growing old alone must suck.
Growing old alone must suck.
My goal: don’t do that
My goal is finding a challenging hobby to keep myself intellectually active. Being old and lonely might be unavoidable, but being bored isn’t.
I too want a hobby that can keep me intellectually challenged
Very interesting keep going
Now that’s some sex talk
Yeah at least 75% of sales, advertising, and marketing is a barely measurable metric that exists to look useful while burning money. Like those advertising mailers? They’re just employing people to do nothing but kill trees to prop up the postal service. Big brand ads? They just want to remind you that Coca-Cola exists in case you forgot since the last time they told you 10 minutes ago.
Advertisement to people who want to make money is like selling shovels and picks to people who want to mine gold.
sounds like a good idea for an app using LLMs and text to voice.
old people just want to tell their stories. let em, even if we’re not listening.
bonus. we can record the calls and archive them for historical purposes. many of these stories have significance in relation to world events.
edit: I’m conflicted on the response to this comment. part of me thinks it’s an overreaction while another part of me is somewhat pleased that there seems to be a line that can’t be crossed. especially in a world where I’ve been told over and over that if the ends justify the means, the motive is meaningless. 🤷
