'When I copy-edit writing I take an extra twenty minutes to double check, then say I had Claude copy edit it as well. Everyone’s really happy with my performance'
I dumped my phone company over their AI answering system.
It was totally broken:
you can’t know when the AI is lying or will do something it says it will for you
it’s not designed to be helpful, it’s designed to keep you away from humans
this particular system required you to say a correct and available time you want a callback, and if you were incorrect it would hang up on you.
I’ll bet the cost metrics looked great, 100% of calls being handled without a callback! Oh, the customers leaving is unrelated, talk to the retention department.
Just utter fucking stupidity. No, not stupidity, complete disregard for the customer to serve some department heads self interests. There needs to be a word stronger than greed…
I dumped my phone company over their AI answering system.
It was totally broken:
I’ll bet the cost metrics looked great, 100% of calls being handled without a callback! Oh, the customers leaving is unrelated, talk to the retention department.
Just utter fucking stupidity. No, not stupidity, complete disregard for the customer to serve some department heads self interests. There needs to be a word stronger than greed…